Refund policy

All pieces are handmade with care and may have slight imperfections.

We do not offer refunds or exchanges for change of mind, incorrect size selection or simply deciding you no longer want your piece. 

Please carefully check the product description and sizing information before placing your order.

Damaged Items

If your item arrives damaged or does not meet your rights under the Australian consumer law, please contact us straight away at sitapearl@sitapearl.com.au with your order number and clear photos of the issue.

We will assess the issue and, where required under Australian consumer law, provide an appropriate remedy such as a repair or a replacement.

Australian consumer law

Our products come with guarantees that cannot be excluded under the Australian consumer law. Nothing in this policy limits your rights under Australian Consumer Law.