Shipping policy

Shipping Policy

All Sita Pearl orders are carefully packed and shipped from Australia.

Processing Time

Orders are usually processed and shipped within 5–8 business days after your order is placed.

Please allow a little extra time during busy periods, launches and sales.

Australia-Wide Shipping

Standard shipping is available across Australia.

Once your order has been shipped, you will receive a tracking number via email so you can follow your parcel.

International Shipping

International shipping may be available depending on your location. Shipping costs and delivery times will be calculated at checkout.

Please note that international customers are responsible for any customs duties, taxes or fees that may apply to their order.

Delivery Times

Delivery times are estimates and may vary depending on your location and the postal service. Sita Pearl is not responsible for delays caused by the postal service, customs or circumstances outside of our control.

Incorrect Address

Please make sure your shipping address is correct before placing your order. Sita Pearl is not responsible for orders sent to an incorrect address provided by the customer.

If you have entered the wrong address, please contact us as soon as possible. We will do our best to help before your order is shipped.

Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged, please contact us as soon as possible with your order number and any relevant photos or information so we can assist you.